Coaching for Service Excellence is a 2-day session to demonstrate how coaching can be a powerful skill in the modern workplace – one that has proven to be a highly effective way of supporting service improvement, employee retention, future-proofing your business and improving performance by building capability and confidence. At its best, this skill can deliver greater customer satisfaction, loyalty and trust.
Coaching for Service Excellence will enable you to learn more about coaching frameworks and how to apply them to coach, develop and motivate others to deliver service improvements and excellence. Focusing on the theory of coaching and its practical application within a service environment (internal or external).
This course will develop you to industry standards.
Click each one to get a sneak peek into what’s in store.
Coaching foundations
Coaching styles
Using coaching in a customer service context to drive ownership
and service improvement focus
Coaching language and philosophy
GROW framework
Support with continuing professional development and action planning
We’ve also included an assignment for you to apply the key learnings within a work-based coaching session and review its impact.
Articulate and understand the benefits associated with coaching
Establish your coaching style and language
Use coaching to drive service improvement
Understand how motivation and emotional intelligence relate to coaching
Learn effective questioning techniques and types and when to apply them
Use the GROW model for goal-setting and problem-solving
Gain commitment and maintain the Will to achieve the coaching goal
Develops skills, capabilities and confidence to effectively coach others in service excellence
Gives the opportunity to unleash the potential within their teams
Provides an Institute of Customer Service accreditation recognising achievement
1 year’s free access Foundation membership to the Institute of Customer Service
Refines skills further through a range of professional benefits and resources supporting continuous professional development